Returns & Exchanges Policy

Effective Date: April 14, 2026

At GATES BOLLARDS AND AUTOMATION LTD, we want you to be completely satisfied with your purchase. If you are not fully satisfied, this Returns & Exchanges Policy explains how to return or exchange items.

1. Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Products must be in their original packaging and resalable condition.
• Custom or personalized items may not be eligible for return, unless defective.

2. Exchanges

• If you received a defective or damaged item, we can offer an exchange for the same product.
• To request an exchange, contact us at payment@gatesbollards.net or +44 7445 830790 with your order number and details of the issue.

3. Refunds

• Refunds will be issued to the original payment method after we receive and inspect the returned item.
• Processing time for refunds is typically 5–7 business days.
• Shipping fees are non-refundable, except in cases where the return is due to our error or defective products.

4. Return Process

1. Contact our customer service at payment@gatesbollards.net or +44 7445 830790 to initiate a return.
2. We will provide instructions for returning your item safely.
3. Ship the item back in its original packaging with all included accessories.
4. Once we receive and inspect the item, we will process your refund or exchange.

5. Damaged or Defective Items

• If your order arrives damaged, please contact us within 48 hours of delivery.
• Include photos of the damage and your order number.
• We will arrange for a replacement or refund promptly.

6. Contact Us

For any questions regarding returns or exchanges:

• Email: payment@gatesbollards.net
• Phone: +44 7445 830790
• Address: Unit 5 Bickford Trading Estate, Birmingham, B6 7EE, UK

Key Features of this Policy:

• Clear eligibility and timeframes
• Step-by-step return instructions
• Refund and exchange procedures
• Damaged/defective handling
• Fully Stripe audit-friendly: demonstrates customer support and low-risk operations